Refund Policy

Thank you for shopping with Noble Dragons. We take pride in offering premium quality Chinese teas sourced directly from renowned tea estates. Due to the nature of our products, we have implemented a strict no-refund policy as outlined below.

1. No Refunds Policy

All purchases made on nobledragons.com are final. We do not offer:

• Refunds
• Returns
• Exchanges
• Store credit

By placing an order on our website, you acknowledge and agree to this policy. Please carefully review your order, including product selection, quantities, and shipping address, before completing your purchase.

2. Why We Have This Policy

Our no-refund policy exists for several important reasons:

• Product Integrity: Tea is a consumable product that can be affected by storage conditions, temperature, and handling. Once shipped, we cannot guarantee the product has been stored properly.
• Hygiene and Safety: For food safety reasons, we cannot accept returns of consumable products.
• Authenticity Protection: Our teas are sourced directly from tea estates and masters. Accepting returns would compromise our ability to guarantee authenticity.
• Quality Assurance: Each tea is carefully inspected and packaged before shipping. We stand behind the quality of our products at the time of shipment.

3. Exceptions

While our general policy is no refunds, we may consider exceptions in the following limited circumstances:

Damaged Products

If your order arrives with visible damage caused during shipping:

• Contact us within 48 hours of delivery
• Provide clear photographs of the damaged packaging and products
• Keep all original packaging materials
• Do not consume or discard the damaged items

Incorrect Orders

If you receive products that are materially different from what you ordered:

• Contact us within 48 hours of delivery
• Provide your order number and photographs of the received items
• We will verify the discrepancy against our shipping records

Manufacturing Defects

If a product has a clear manufacturing defect:

• Contact us within 48 hours of delivery
• Describe the defect and provide photographs
• Do not consume the affected product

4. How to Report an Issue

If you believe your order qualifies for an exception, please follow these steps:

1. Act Quickly: Contact us within 48 hours of receiving your order
2. Email Us: Send your request to support@nobledragons.com
3. Include Required Information:
   • Your order number
   • Description of the issue
   • Clear photographs showing the problem
   • Photos of the shipping packaging (for damaged items)
4. Await Our Response: We will review your request and respond within 2-3 business days

5. Resolution Options

If we determine that an exception is warranted, we may offer one of the following at our discretion:

• Replacement of the affected product(s)
• Partial refund for the affected item(s)
• Full refund in exceptional circumstances

The resolution method will depend on the nature of the issue, product availability, and other relevant factors.

6. Non-Qualifying Situations

The following situations do not qualify for refunds, returns, or exchanges:

• Change of mind or buyer's remorse
• Incorrect shipping address provided by the customer
• Package marked as delivered but not received (contact your local carrier)
• Customs delays or seizures for international orders
• Dissatisfaction with taste preferences (tea flavor is subjective)
• Products consumed or opened beyond inspection
• Issues reported after the 48-hour window
• Failure to follow storage recommendations

7. Order Cancellation

Once an order is placed and payment is processed, it cannot be cancelled. Our fulfillment process begins immediately to ensure prompt shipping. If you need to make changes to your order, contact us immediately at support@nobledragons.com, but we cannot guarantee any modifications can be made.

8. International Orders

For international orders, please be aware:

• You are responsible for any customs duties, taxes, or import fees
• We are not responsible for delays caused by customs processing
• If a package is seized or returned by customs, no refund will be issued
• We cannot provide false customs declarations or undervalue shipments

9. Contact Us

If you have questions about our refund policy or need to report an issue with your order, please contact us:

• Email: support@nobledragons.com
• Website: nobledragons.com

Please include your order number in all correspondence for faster assistance.

10. Policy Changes

Noble Dragons reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. The policy in effect at the time of your purchase will apply to that transaction.