Refund Policy

1. 30-Day Return Policy

We offer a 30-day return policy for unopened and sealed products. If you are not fully satisfied with your purchase, you may request a return within 30 days of the delivery date, subject to the following conditions:

• Products must be in their original, unopened, and sealed packaging
• Products must be unused and in the same condition as when received
• You must have your order number and proof of purchase
• Customer is responsible for return shipping costs

Refunds are processed to your original payment method within 5-10 business days after we receive and inspect the returned item.

2. Damaged, Incorrect, or Defective Products

We take great care in packaging and shipping your order. However, if you receive a product that is damaged, incorrect, or defective, we will make it right:

• Damaged Products: If your order arrives with visible damage caused during shipping, contact us within 48 hours of delivery with clear photographs of the damaged packaging and products
• Incorrect Orders: If you receive products that are materially different from what you ordered, contact us within 48 hours with your order number and photographs of the received items
• Manufacturing Defects: If a product has a clear manufacturing defect, contact us within 48 hours with a description and photographs of the defect

For damaged, incorrect, or defective items, we will offer a full replacement or refund at our discretion. We may cover return shipping costs in these cases.

3. How to Request a Return or Refund

To initiate a return or report an issue, please follow these steps:

1. Contact Us: Email [email protected] with your order number and reason for the return
2. Include Photos: If applicable, attach clear photographs showing the issue (damaged packaging, incorrect items, defects)
3. Await Authorization: Wait for our team to review your request and provide a Return Authorization. Do not ship items back without authorization.
4. Ship the Return: Once authorized, ship the item(s) back using a trackable shipping method and provide us with the tracking number
5. Receive Your Refund: After we receive and inspect the returned item, we will process your refund within 5-10 business days

4. Non-Returnable Items

The following items are not eligible for return or refund:

• Opened or unsealed tea products (due to food safety regulations)
• Products that have been consumed beyond initial inspection
• Items returned after the 30-day return window
• Issues resulting from an incorrect shipping address provided by the customer
• Subjective dissatisfaction with tea flavor (taste preferences vary naturally)
• Products that were not stored according to our recommended storage guidelines

5. Refund Processing

Credit/Debit Card Payments

Card refunds are processed by Stripe, Inc. to your original payment method. Refunds typically take 5-10 business days to appear on your statement, depending on your card issuer. Charges originally appeared as “ALEX WU NOBLE DRAGONS” on your statement.

6. Order Cancellation

If you need to cancel an order:

• Before Shipping: Contact us as soon as possible at [email protected]. If your order has not yet shipped, we will cancel it and issue a full refund.
• After Shipping: Once an order has shipped, it cannot be cancelled. You may request a return once you receive the package, following our 30-day return policy above.

7. International Orders

For international orders, please be aware:

• You are responsible for any customs duties, taxes, or import fees
• We are not responsible for delays caused by customs processing
• If a package is seized or returned by customs, any refund issued will be less the original shipping charges
• We cannot provide false customs declarations or undervalue shipments

8. Dispute Resolution

You have the right to dispute any charge on your credit or debit card statement with your card issuer. We respect this right and will cooperate with any investigation.

However, we encourage you to contact us first at [email protected] before filing a dispute with your bank. We are committed to resolving issues quickly and fairly, and contacting us directly often results in a faster resolution.

9. Contact Us

If you have questions about our refund policy or need to report an issue with your order, please contact us:

• Email: [email protected]
• Phone: +1 (408) 592-9354
• Address: 2106 House Ave, Suite 605, Cheyenne, WY 82001, United States
• Website: nobledragons.com

Please include your order number in all correspondence for faster assistance.

10. Policy Changes

Noble Dragons reserves the right to modify this Refund Policy at any time. Changes will be effective immediately upon posting to this page. The policy in effect at the time of your purchase will apply to that transaction.